A day in the life of…Marion Hyde, our Field Care Supervisor

In the first of our ‘day in the life’ features, our Field Care Supervisor, Marion Hyde, has shared more about her role.

Marion was the first person to join My Caring as a Healthcare Assistant in September 2022.

She then moved into a more senior position, training staff and ensuring they are competent at all levels, before beginning her Field Care Supervisor role in September 2025.

Let’s find out more from Marion…

 

“I maintain regular contact with service users and their families to ensure their care remains responsive to their needs.

These conversations allow us to identify any changes early and adapt care packages accordingly.

These important calls ensure nothing is missed and they know they can contact us any time.

I carry out regular supervisions and check-ins with staff, which provides an opportunity to review performance, discuss development and future goals, and ensure they feel supported in their roles.

This gives staff the opportunity to have one-to-one open and honest conversations.

The details of the supervisions are documented, stored securely in the staff member’s files, and shared with them to sign and keep a copy.

Training, such as moving and handling, and first aid, is provided at our head office in Hull and aligns with Care Quality Commission (CQC) standards.

Staff also complete mandatory online training, covering a wide range of skills and knowledge required for their roles.

As part of my job, I discuss their training progress, ensuring each element is completed and up to date.

It’s imperative that our staff are competent in their ability to work with our service users.

Another key part of my role is monitoring standards and ensuring compliance with regulatory requirements.

I complete spot checks and observations within service users’ homes to assess practice, ensure policies are being followed, and promote consistency in care delivery.

I also undertake audit checks to maintain safety and quality. This includes reviewing medication records, checking equipment, and ensuring documentation is accurate and up to date.

Whenever we begin supporting a new service user, I go out to see our staff in the initial stages of the care package being established, working some shifts with them.

This ensures they have the confidence to deliver the right care and understand what the service user prefers in terms of their care and needs in their own homes.

It’s so important to do this because we’re always visitors in their homes, and we respect their wishes, likes and dislikes.

I really enjoy my job, supporting service users and their families to ensure they have the best day and care possible.

We’re always learning but we’re all on the same page, working towards the same outcome.

Something always comes up that we need to respond to because that’s the nature of complex care and every day is different.

It’s a really rewarding job and I feel very proud to be part of such a positive and caring team.”